CUSTOMER TESTIMONIALS AND REVIEWS
Our customers depend on us to provide knowledgeable advice, top-notch service and trustworthy installation.
Our customers depend on us to provide knowledgeable advice, top-notch service and trustworthy installation.
"Robin was extremely informative, helpful & ensured our job was set up to succeed. I knew what was going to happen, what and it was completed as expected. She was knowledgeable about the projects, worked overtime to complete the order and we couldn't be happier."
BBetsy and Doug F
"Thank you for donating the new rug in Mrs. G's classroom. It was really big and soft. We have lots of space when we work. All the children here at school enjoy the new rug space."
MKids – Mrs. G's Class, Students at Noah Webster, Noah Webster School
"We were very happy with our job from start and finish. Will recommend and use Dalene Flooring again for future projects! Thanks Tony!!"
FFaith & Joe
"I am quite impressed with the Installers. He takes pride in his work as if he is working on his own home instead of mine. Discussed everything with me. I like people who take their time, it shows me he takes pride in his workmanship. I LOVE my kitchen and breezeway. Definitely will not go anywhere else to buy flooring!"
JJanie
"John and I would like to thank you for your service. John was home while your installers came to our house and he was very impressed with the work ethic, cleanliness and wonderful attitude of your installers. We will recommend Dalene Flooring to all of our friends. Thank you, Brenda for working with us and helping us pick out the perfect floor for us. We have just completed our kitchen project and Dalene's stood above all of the other contractors. Once again thank you."
BBrenda and John A - South Windsor Customer
"Nelson and I appreciate that you and your fellow workers did to install the beautiful new floor on time and your ability to work around other contractors. Tony, you turned what could have been a difficult time into one that certainly was a lot less stressful. Your professionalism and the quality of your products will have us return to you when we start our next home remodeling project. Thank You!"
NNelson & Arlene P - Southington Store Customer
"Dalene Flooring, I wanted to let you know how pleased I am with my carpeting. The men who installed and did all the prep work were wonderful. They were efficient and neat."
TTina M - West Hartford Customer
"A big thanks to Daniel and Renato…all of the crews that came in to do the work were professional, hard working and did a great job. I will calling again shortly for you to do more work! Please pass along a thanks to the guys and great job."
GGreg R - Builder Client, Manchester
"Wanted to let you know that Bruce completed the tile work in our master bath today. Bruce was the consummate professional - on time each day, great attitude and most importantly an experienced installer who did a terrific job -- we're so pleased with the outcome. Bruce put in long hours every day and this certainly wasn't an easy job -- but he rose to the occasion and was terrific. I'll request him for future jobs!! Whatever you're paying him couldn't be enough -- hope he gets some type of recognition (and a raise!) for his efforts and excellent work on this job. Kudos to Bruce!"
LLinda and Jon K - Manchester Store Client
"I just wanted you to know that Craig did a fantastic job in taking care of the carpet removal and vinyl installation at my dad's house. I really appreciate your recommending him to us!"
LLouis S
"Bessy and I have meant to stop by several times over the last five months to let you know how happy we are with the carpeting and installation you guided us through last summer. We and, obviously, our cats are very happy with the result. It was a great pleasure to do business with you and I hope you enjoy these photos. Best wishes!"
SSusan and Bessy - South Windsor Customer
"Salesman Tony Minniti, Southington, CT is the very best! He is completely knowledgeable and a pleasure to work with."
DDarren M - Southington Store Customer
"Very happy with everything! Brenda Costa went above & beyond, knowing my hectic schedule to complete a condo I purchased she made extra efforts to fit MY schedule. I've very happy I made the choice of Dalene Flooring. Thanks again!"
AAnna and Dustin V
"Tony M. (Southington Sales Manager) was extremely professional and as always did a superb job. He is the best. Likewise for Kendall the Installer. Very very happy with this job."
HHolly & Art
"I just wanted to give you feedback on the service I received at my home. We had three rooms of hardwood floors re-finished (we had never had this done before because it was all carpeted). I wanted to let you know that Tony M did an excellent job and so did your crew. As an owner of two homes, I can't tell you how refreshing it was to work with a business/contractor that cared about its customers and didn't make me feel like my small job was unimportant. It is very rare these days! Tony was available to answer any questions I had and got back to me very promptly. Your company was in constant contact with me throughout the process and let me know when they would be out on a daily basis. The floors came out beautifully. It was a great experience all around and, as I said, that is far and few between these days. You can be certain that I will be coming back to Dalene Flooring for my future needs."
JJennifer Z - Southington Store Customer
"Dear Mr. Dalene, I just wanted to let you know what wonderful people you have working for you! It started with Robin, she was amazing!!! I was having my kitchen, mud room and bathroom done over. So it was very overwhelming! She was very knowledgeable and helpful about all the products, I had wood floors and tile installed. She coordinated the install times around my cabinet install. It just went so smoothly. She was even available on her days off through email and she either called me or emailed right back! Every one was professional and detail oriented. The guy Paul who sanded and stained my floors was so meticulous. Bruce was a perfectionist. His craftsmanship was impeccable! He was very professional and trustworthy. My tile is beautiful!!! So thank you for your amazing team! I wish the rest of my project was so easy! Thanks again, Christine C"
CChristine C
"This past spring I purchased vinyl flooring from Dalene Flooring. The whole process was very easy, the sales people were awesome, the installation went extremely well, and the price was far less (30%!) than competition in Vernon. The quote, by the way, was for the same brand and grade of flooring. Please note: Some companies have hidden fees, over priced adhesive, and various other ways to get you. This was not the case with Dalene. So the 30% difference was in the final price including installation, not price for the flooring. If you want an hassle free shopping experience for flooring without the BS, I'd recommend Dalene Flooring in Manchester."
OOsker D.
"I am one happy customer!! We just finished a total kitchen renovation. We had countless decisions to make, cabinets, countertop, lighting and yes – new floor. After many weeks of shopping around, we ended up at Dalene's in Manchester. Rob Devin worked with us as we frequently changed our minds. He was totally professional and very knowledgeable and ever so PATIENT!!! We finally chose a beautiful vinyl tile that worked perfectly with our cabinets and countertop. Our home is 35 years old and we had concerns about how level our floor was. Rob easily arranged for the installer manager to make an additional visit to our home to assess the floor–all before we purchased anything. They put our minds at ease, assuring us that they would be able to level the floor during the install. (They did) Rob is the main reason we went with Dalene's. Each phone call was answered, no question was too small. The install went great, thanks to a very professional team. They came on time and left everything clean! We were even reimbursed $400 for labor and materials not needed!! Also, Rob worked well with our contractor in coordinating the install, being very flexible. This meant our kitchen was finished earlier– another point I am so grateful for!!! As I said earlier, I am a VERY satisfied customer and recommend Dalene Flooring in Manchester!"
PPatty D
"I want to thank you and the Dalene Flooring team very much for your excellent customer service and installation. From the ordering to the quote to Robert taking over while you were on vacation to you setting up the pickup of the baseboard in advance to Richie and the installation. I could not have been more pleased. You all really know how to do customers service!! I want to add a special thanks for your team on Hale Road who went out of their way to help my 80 year old Mother who was picking up my baseboard, she said they were wondering. Last but certainly not least Richie did an amazing job on the installation and I could not be more please. I absolutely love my new floor!! Thank you all for a great experience that you can be sure I will share with family and friends!! Respectfully, Lisa"
LLisa
"Building a home is very challenging but having the help of professionals like all I worked with at Dalene Flooring made it an exciting and rewarding process. From product selection, wood, carpet & tile Brenda in South Windsor did an exceptional job. She knew what to show me and was very educated on every product. Her design abilities unmatched by anyone. My floors are beautiful. I have received so many compliments. My showers and kitchen back splash are works of art. The installation crew was professional, neat and were on site when they said they would be. From selection, design, service to installation I would recommend no one else. Great people doing great work! Thank you so much!!!"
LLinda M
"Rob D. with Dalene's has been our point of contact for our flooring needs. He is a pleasure to work with. Him and the Dalenes crew always knock it out of the park with there exceptional work ethic and attention to detail. Our customers are always pleased as they are often one of the last steps to our projects, leaving a smile on our customers faces, which always makes us happy! Thanks Dalene Flooring!"
DDanny
"I am one happy customer!!! We just finished a total kitchen renovation. We had countless decisions to make, cabinets, countertop, lighting and yes-a new floor. After many weeks of shopping around we ended up at Dalene's in Manchester. Rob Devin worked with us as we frequently changed our minds. He was totally professional and very knowledgeable and ever so PATIENT!!! We finally chose a beautiful vinyl tile that worked perfectly with our cabinets and countertop. Our home is 35 years old and we had concerns about how level our floor was. Rob easily arranged for the installer manager to make an additional visit to our home to assess the floor-all before we purchased anything. They put our minds at ease, assuring us that they would be able to level the floor during the install. (They did) Rob is the main reason we went with Dalene's. Each phone call was answered, no question was too small. The install went great, thanks to a very professional team. They came on time and left everything clean! We were even reimbursed $400 for labor and materials not needed!! Also, Rob worked well with our contractor in coordinating the install, being very flexible. This meant our kitchen was finished earlier--another point I am so grateful for!!! As I said earlier, I am a VERY satisfied customer and recommend Dalene's in Manchester!"
PPatty - Manchester Client
"My contractor and good friend gave us Tony Minniti's name in the Southington store of Dalene Flooring. We had the unfortunate situation of having our hardwood floors done on the entire first floor of our home - over 2,000 square feet of continuous hardwood in every room and closet - by a different company who botched the job. We should have chosen to work with Tony from the very first instead of going with our insurance company's recommendation. He was professional, courteous, knowledgable and he and his staff did exactly what they said they would do, correctly and on time. Tony helped us pick a finish for our floor with a custom color that does not require polyurethane. With this finish - Rubio Monocoat - we now have beautifully stained wood floors that look amazing and feel amazing under foot. We can repair or refinish a small section, room or just a portion of our floor and not worry about it matching, whereas with the usual polyurethane finish, we would have to do the entire first floor of our home again if we had a repair to do. Tony and his crew came in and did just that with a recent kitchen renovation we did - and the floor looks amazing - you cannot tell where the floor was repaired and it matches the rest of the floor beautifully. We highly recommend - and already have - the Southington location of Dalene Flooring and working with Tony Minniti and his staff."
KKimiko
"I recently had a hardwood floor installed and I am very happy with the professionalism, workmanship and attention to detail. There are two gentlemen I would like to single out for their above and beyond service. There were a couple of issues on the day of installation, and Brian M., who originally took my order, came to my home, spoke to the installers and resolved all the problems. He stopped by again the next morning to make sure all was going well and made me feel well cared for! The young man who did the stain and top coats tried very hard to make me happy with matching the new floor to the floor adjacent to it. I'm sorry I don't know his name, but the finished product was everything I hoped for! Both of these men went the extra mile to make a customer happy and deserve this recognition. Thank's guys!!"
KKathleen F. – February 2021
"Just wanted to let ya know that the team you sent here yesterday did an OUTSTANDING job! Supposed to be here between 8 and 10:00, arrived at 10:00 on the dot! Immediately got to work, and REALLY WORKED for approximately 5 hours before taking a short meal break, then right back to it! No fooling around, no bull! These folks work like a well oiled machine.......as everyone knows what they're supposed to do, there's no time wasted. And the finished product.......beautiful! They're welcome back in my home anytime!! Please make sure that whoever is their supervisor sees this..."
KKaren W – February 2021
"Just had new flooring put in my condo, worked with John and Jessica throughout this project and I am very pleased with results. My timeline was tight and they went above and beyond my expectations, the flooring was delivered and installed in one day, very professional job and I would recommend this company, Dalene's for all your flooring needs."
SSandra N. - Torrington Customer
"Our sales associate, Rob D, was very knowledgeable and extremely helpful. The three installers were also very knowledgeable, polite and did a great job with our carpet. We are very please with your store."
EEd
"A+ Service! Effortless to do business with, very happy."
FFrank B
"I wanted to take this opportunity to thank you for your courtesy and your assistance in working with us. At the time, we decided to go with another company. I'd like to say that this was a mistake on our part. Since we got our floors done, we have had problems with them and have had issues with the other company. I would like to apologize for not utilizing Dalene Flooring for our needs. Looking back, I think we would have been happier and more pleased with your services. In the future, we will definitely look into using you for any other flooring needs. Thank you again. Sincerely, Cheri"
CCheri
"The installers were very professional, prompt, neat, and efficient. They did a great job."
SSue
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